Returns & Refunds Policy

This Returns & Refunds Policy outlines the terms under which customers may return products and request refunds from Beard Boss Limited (“we”, “us”, or “our”).

By making a purchase from our website, you acknowledge and agree to the following terms.

1. Eligibility for Returns

1.1. Items may be returned within 14 calendar days from the date of delivery.
1.2. To be eligible for a return, all of the following conditions must be met:

The item must be unused, unopened, and in original packaging.
The item must be in resalable condition.
Proof of purchase (e.g. order confirmation or receipt) must be provided.

1.3. Returns received outside the 14-day window may not be accepted.

2. Non-Returnable Items

2.1. The following items are not eligible for return:

Opened or used grooming products
Items not in their original condition
Gift cards
Sale items marked as “Final Sale”
Items returned without prior authorisation

2.2. If an item is returned in an ineligible condition, it will be returned to the sender at the customer’s expense.

3. Return Process

3.1. To initiate a return, please contact us at [insert support email] with your:

Order number
Reason for return
Photos (if applicable)

3.2. Upon approval, you will receive return instructions and a return address.
3.3. All returns must be shipped using a trackable delivery service.

4. Return Shipping Costs

4.1. Customers are responsible for all return shipping costs, unless the item is faulty, incorrect, or damaged upon arrival.
4.2. We do not reimburse postage costs for change-of-mind returns.

5. Refunds

5.1. Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
5.2. If approved, a refund will be processed to your original method of payment within 5–10 business days.
5.3. Original shipping fees are non-refundable, unless the item was received in error or is defective.

6. Exchanges

6.1. We only replace items if they are defective, damaged, or incorrect.
6.2. If you require an exchange for the same item, please contact us at [insert support email] within 48 hours of delivery.

7. Damaged, Faulty, or Incorrect Items

7.1. If your item arrives damaged, faulty, or incorrect, please notify us within 48 hours of receipt.
7.2. Include your order number, a description of the issue, and clear photos.
7.3. Upon verification, we will offer a replacement, store credit, or full refund.

8. Contact

For all return or refund enquiries, please contact:
Beard Boss Customer Service
Email: info@beardboss.co.nz