Shipping & Delivery

This Shipping & Delivery Policy outlines the terms and conditions under which Beard Boss Limited (“we”, “us”, or “our”) processes, dispatches, and delivers customer orders placed via our website.

By placing an order with Beard Boss, you agree to the terms stated in this policy.

1. Order Processing

1.1. All orders are processed within 1 to 2 business days, excluding weekends and public holidays.
1.2. Processing time begins once payment has been successfully received and confirmed.
1.3. Customers will receive an email confirmation with a tracking number once their order has been dispatched.

2. Shipping Timeframes

2.1. Estimated delivery times are provided below and are subject to courier performance, customs clearance (for international shipments), and external conditions outside our control:

New Zealand (Domestic):
- Urban addresses: 2 to 5 business days
- Rural addresses: 3 to 7 business days
Australia:
- Estimated delivery: 5 to 10 business days
International:
- Estimated delivery: 7 to 14 business days
- Delivery times may vary based on destination country and customs procedures.

2.2. Delivery dates are estimates only and not guaranteed. Beard Boss shall not be held liable for delays caused by third-party carriers or customs authorities.

3. Shipping Methods and Carriers

3.1. All orders are shipped via reputable, trackable courier services.
3.2. A tracking number will be provided by email upon dispatch of your order.
3.3. Express shipping options may be offered at checkout and are subject to availability.

4. Shipping Costs

4.1. Shipping rates are calculated at checkout and are based on the destination and chosen delivery method.
4.2. Any customs duties, taxes, or import fees incurred on international orders are the responsibility of the customer.

5. Returns and Exchanges

5.1. Customers may return or exchange eligible items within 14 days from the date of delivery.
5.2. To qualify, returned items must be:

Unused and in original condition
In the original packaging
Accompanied by proof of purchase
5.3. To initiate a return or exchange, please contact us at [insert support email] with your order number and details of the return.

6. Return Shipping Costs

6.1. Return shipping costs are the responsibility of the customer unless the item is deemed faulty or incorrect.
6.2. In the case of a defective or incorrect item, Beard Boss will cover the cost of return shipping or provide a replacement at no additional charge.

7. Damaged or Incorrect Items

7.1. If your order arrives damaged, incomplete, or incorrect, you must contact us within 48 hours of delivery.
7.2. Claims must include a description of the issue and clear photographic evidence.
7.3. Beard Boss reserves the right to verify claims before issuing replacements or refunds.

8. Contact

For any shipping-related enquiries, please contact:
Beard Boss Support Team
Email: info@beardboss.co.nz